IBM Support

"CCR has stopped working" - "CLR20r3 ... System.InvalidCastException" using 'Reports - Run'

Troubleshooting


Problem

User launches 'main' Controller client. User clicks "Reports - Run". An error appears.

Symptom


CCR has stopped working

Event Log:
Log Name: Application
Source: Windows Error Reporting
Date: 8/23/2017 10:48:59 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: PCNAME
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: ccr.exe
P2: 10.2.5140.20
P3: 579f1ada
P4: ControllerFrmCommon
P5: 10.2.5140.20
P6: 579f1b12
P7: 878
P8: 172
P9: System.InvalidCastException
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_ccr.exe_41ad3c3ffb82071ba217264b678961d137d8dc_00000000_07a070e5

Analysis symbol:
Rechecking for solution: 0
Report Id: 2025bd9b-87cf-11e7-ad60-ec8eb5a7b38a
Report Status: 528484
Hashed bucket:

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1

Operating system(s):
Windows

Document number:
298585

Modified date:
08 May 2025

UID

swg22009880

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