IBM Support

Case Management Customization

General Page

Case Management customization enables you to control how cases are displayed. This feature will allow you to easily view the most relevant information for your cases, those cases you are invited to, as well as all cases for your team. You can customize the case management page by re-arranging columns, adding fields, or removing fields that will display information for the cases on the page.

Customize your Case Management Page
In order to customize your Case Management page, first navigate to the IBM Support Community. Click "Cases" in the navigation bar in order to navigate to the Case Management page. To the right of the "Export" option, click the gear icon in order to open your customization options.  

Default Case Management Settings
You can move, add, or remove these columns from the table in your Case Management page:  
  • Title 
  • ​Status 
  • Case number 
  • Legacy problem number 
  • Severity 
  • Age (Number of days) 
  • Case owner 
  • IBM customer number 
  • Case created date 
  • Updated 
  • Product name 

The columns in bold will appear by default. You can uncheck any of these except the Title column. You may also add the three columns which are not included by default: Legacy problem number, IBM customer number, and Case created date.  

Column Changes

In order to rearrange the columns, use the up and down arrows in each row to move a column farther left (up arrow) or farther right (down arrow).  

Selecting the checkbox next to "Legacy problem number" will add that column to the table in the case management page. If you click the up arrow next to "Legacy problem number", it will move that column farther to the left. 

Modified column order 

The screenshot below demonstrates the changes made in the previous image. "Legacy problem number" has been added to the table and moved directly to the right of "Title." "Title" will always be in the table, but you can move "Title" within the table if you prefer.
Column changes displayed

[{"Type":"MASTER","Line of Business":{"code":"LOB33","label":"N\/A"},"Business Unit":{"code":"BU051","label":"N\/A"},"Product":{"code":"IBMSUPPORT","label":"IBM Support"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]

Document Information

Modified date:
08 May 2025

UID

ibm17232941

Page Feedback