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Case Foundation Process Engine stops with Unexpected error '5' while opening process

Troubleshooting


Problem

Case Foundation Proces Engine stops responding and must be restarted after collecting performance statistics using the 911 script.

Symptom

The problem occurs when collecting performance data using a custom user ID. It can happen when running commands manually through the vwtool utility or automatically in the 911 script.

For example, the elog shows the "adminuser" running ipc_tool -i

2011/06/23 19:58:29.494 202,6,5 <adminuser> ipc_tool -i  (10276.4280.0 0x2824.10b8) ...

fnc_is_fn_process:

A couple of minutes after the error 5 is logged, process id 6180 aborts with an irrecoverable error and the server stops responding.

2011/06/23 20:02:38.075 202,0,1040 <ADMINSVC> VW/Process  (6180.6184.50 0x1824.1828) ...

FNL: process 6180: process record generation mismatch

011/06/23 20:02:38.106 202,0,1040 <ADMINSVC> VW/Process  (6180.6184.50 0x1824.1828) ...

event_action called by pid: 6180 - aborting

2011/06/23 20:02:38.122 202,0,1040 <ADMINSVC> VW/Process  (6180.6184.50 0x1824.1828) ... [CRITICAL]

fnc_abort2: The program encountered an irrecoverable error and aborted.

[{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Process Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.5.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21508052

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