The Case client generates an HTML 404 error after deploying a custom widget

Troubleshooting

Problem

The Case client generates an HTML 404 error after a custom widget is deployed with the Case configuration tool.

Symptom

The Case client page displays an error similar to the following:

The browser HAR file captured by Fiddler® shows an HTTP 404 error. For example:

        "response": {

          "status": 404,

          "statusText": "Not Found",

          "httpVersion": "HTTP/1.1",

Document Location

Worldwide

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwF5AAI","label":"Case Management-\u003ECase App Development"}],"ARM Case Number":"TS004109230","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"19.0.0;20.0.0"}]

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Document Information

More support for:
IBM Business Automation Workflow

Component:
Case Management->Case App Development

Software version:
19.0.0, 20.0.0

Operating system(s):
AIX, Linux, Windows

Document number:
6377312

Modified date:
02 December 2020

UID

ibm16377312

IBM Support

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