Troubleshooting
Problem
During the installation of the Viewer.exe (downloaded from the FileNet IDM Web Services Web Server) an error message appears saying "Can't run 16-bit Windows Program. Cannot find file..." onto a Windows XP SP2 client station.
Symptom
"Can't run 16-bit Windows Program. Cannot find file..." error message during FileNet IDM Web Services client Viewer.exe installation.
[{"Product":{"code":"SS5USE","label":"FileNet IDM Desktop\/WEB Services\/Open Client"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WEB Services","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
10013872
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Document Information
More support for:
FileNet IDM Desktop/WEB Services/Open Client
Software version:
3.3
Document number:
354303
Modified date:
28 April 2025
UID
swg21276699
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