Troubleshooting
Problem
When starting the services from Cognos Configuration you get a generic message [ERROR]. At times the services do appear to start properly, if done outside of Cognos Configuration. However, the server cannot be added as a job server in Contributor Administration Console
Symptom
Error message from Cognos Configuration [ERROR]
Error from cbs_run.log (found in the logs directory under the install path)= ERROR t[203] PingChildProcess ping loop: process "catalina" is not active, so restarting it
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Historical Number
1042182
Was this topic helpful?
Document Information
Modified date:
09 May 2025
UID
swg21367461