Troubleshooting
Problem
Customer has problems in their Controller application caused by a missing NTLM provider. * See separate Technote #1662734 for details. To solve this, the customer needs to add NTLM to the list of providers. However, NTLM does not appear inside the 'available' list.
Symptom
User cannot see NTLM inside current list of "Enabled Providers":
Therefore, user clicks 'Available Providers' drop-down list.
They expect to be able to choose 'NTLM' there, but it is missing from the list:
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21662831