Troubleshooting
Problem
User runs a standard report (also known as a 'system report'). By default, this appears as an HTML report. User then changes the 'select format' to 'PDF', and clicks on the 'save' icon. This works OK (by default the filename is 'cognos.pdf'). Afterwards, user runs a different standard report, and then tries to perform the same actions (to save as PDF). When they click the 'save' icon, nothing happens.
Symptom
The first time the user clicks 'save' the 'file explorer' dialogue box appears (prompting for where to save the cognos.PDF file):
However, if the end user re-runs a report (and tries again to save to PDF) the 'Save' button does not seem to work. The 'Save As' dialogue box never appears.
However, if the end user re-runs a report (and tries again to save to PDF) the 'Save' button does not seem to work. The 'Save As' dialogue box never appears.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21680316