Troubleshooting
Problem
Saving the configuration when loading a default configuration succeeds, however, if making a change to the Service Access Password property, the Save action fails with error.
Symptom
[Cryptography]
1. [ ERROR ] CAM-CRP-1093 Unable to read the contents of
the keystore 'C:/Program
Files/cognos/c8/configuration/signkeypair\jCAKeystore'. Reason:
java.io.EOFException: unexpected end of stream
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Data Manager","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1038242
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Document Information
More support for:
Cognos Business Intelligence
Software version:
8.3
Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows
Document number:
122635
Modified date:
30 April 2025
UID
swg21370625
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