IBM Support

"Cannot resolve the collation conflict between..." when saving changes to Visual Theme inside "Personal Defaults"

Troubleshooting


Problem

User launches Controller. User clicks "Maintain - User - Personal Defaults". Underneath the section 'Visual Theme' user changes the theme (for example from 'IBM Cognos Theme' to 'Operating System Theme'). User clicks 'save'. An error appears.

Symptom


Standard Error
Number: 5
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80040E14): Cannot resolve the collation conflict between "SQL_Latin1_General_CP1_CI_AS" and "Latin1_General_CI_AS" in the equal to operation.
at FrMiscST.ConfigSetTClass.PushRecords(String sGuid, Recordset rsRecord, String sUser, Int32 lLLocale)
at Cognos.Controller.Proxy.CCRWS.ConfigSetT_PushRecords(String sGuid, DataSet rsRecord, String sUser, Int32 lLLocale)
--- End of inner exception stack trace ---
at Cognos.Controller.ControllerSoapHttpClientProtocol.Invoke(String methodname, Object[] parameters)
at Cognos.Controller.Proxy.Light.WSLight.ConfigSetT_PushRecords(String sGuid, DataSet rsRecord, String sUser, Int32 lLLocale)
at Cognos.Controller.Cache.ConfigSetCache.ISetCacheT_PushRecords(DataSet rsRecord)
at Cognos.Controller.Forms.Form.frmPersonalDefaults.SaveSettings()

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21659466

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