Troubleshooting
Problem
When attempting to view the transaction log from Server Explorer, the transaction log cannot be opened.
Symptom
The following error message is displayed with Regional Settings set to English on TM1 client:
"ActiveX control (msmask32.ocx) could not be instantiated. Reinstall or register control again and try again."
The following error message is displayed with Regional Settings set to French:
"Xcelerator has stopped working. "
[{"Product":{"code":"SSDL22","label":"IBM Planning Analytics Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Xcelerator Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5;10.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21469061