Troubleshooting
Problem
Customer is trying to troubleshoot a problem with the system. To do this, customer tries to log directly into the dispatcher. * When they enter a valid userID and password, they are returned to the screen that asks them to choose a namespace. * If the user intentionally enters invalid credentials, then they get an "Invalid Credentials" error. * The problem occurs in all configured authentication namespaces. * If the customer sets "Allow anonymous logon" to TRUE, then the users can get in. NOTE: The login works OK via the gateway.
Symptom
No errors logged
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Document Information
Modified date:
08 May 2025
UID
swg21341494