Troubleshooting
Problem
After installing IBM Clearcase on a Red Hat Enterprise Linux 8.x host, and enabling Active Directory authentication via the System Security Services Daemon (SSSD), Active directory users cannot log in to the WAN server via ClearTeam Explorer or rcleartool.
The users in question can log in via SSH and on the server's console.
An existing Red Hat Enterprise Linux 7.x WAN server, using identical configuration files works.
Symptom
Examination of the WAN server logs reveals the following messages:
May 26 15:17:24 ccwan ccbe-web[315132]: pam_sss(clearcase:auth): authentication success; logname= uid=0 euid=0 tty= ruser= rhost= user=denise.allison
May 26 15:17:24 ccwan ccbe-web[315132]: pam_sss(clearcase:account): Access denied for user denise.allison: 6 (Permission denied)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"ARM Category":[{"code":"a8m0z000000boVSAAY","label":"ClearCase-\u003EUnified Client"}],"ARM Case Number":"TS005735981","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
22 June 2021
UID
ibm16456963