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Cannot launch any applet within WorkplaceXT

Troubleshooting


Problem

Click on an applet such as Process Designer or Search Designer within IBM ECM FileNet P8 WorkplaceXT (WorkplaceXT) and a login dialog box appears. After logging in as P8 Administrator, the error message below is then displayed.

Symptom

Failed to get the file WCMApiConfig.properties

and in the SystemOut.log:


[2/5/14 11:44:56:477 BRST] 0000007c filter        E com.ibm.ws.webcontainer.filter.FilterInstanceWrapper doFilter SRVE8109W: Uncaught exception thrown by filter SecurityPluginFilter: java.io.FileNotFoundException: SRVE0190E: File not found: /download/META-INF/services/org.apache.xerces.xni.parser.XMLParserConfiguration


[2/5/14 11:44:56:479 BRST] 0000007c servlet       E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet [faces] in application [WorkplaceXT]. Exception created : [com.ibm.websphere.servlet.session.UnauthorizedSessionRequestException: SESN0008E: A user authenticated as anonymous has attempted to access a session owned by user

Cause

The section in the documentation which describes configuring WorkplaceXT in IBM Websphere Application Server (WAS) has not been completed correctly.

Resolving The Problem

Open WAS server and go to Applications\Application Types\ Websphere enterprise applications and click on WorkplaceXT.

Go to Class loading and update detection.
Under Class loader order set it to Class Loaded with local class loader first (Parent Last).

Go to Manage Modules section.
Click on WorkplaceXT.
Under Class loader order set it to Class Loaded with local class loader first (Parent Last).

Go to Security role to user/group mapping section.
Make sure All Authenticated is set to All Authenticated in Application's Realm in Special Subjects.
Make sure Everyone is set to Everyone in Special Subject.
Restart WAS server.

Internal Use Only

This technote was generated by Technote Kickstart 1.1.0.57 based on Industry Solutions PMR 31195,217,631.
View the associated PMR's text via Wellspring at: http://eclient.lenexa.ibm.com:9082/DocFetcher/source/PMR/31195.217.631%20O14/02/05

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"Workplace XT","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"1.1.5","Edition":""}]

Document Information

Modified date:
17 June 2018

UID

swg21664018