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Cannot install Sun One Directory Server 5.2

Troubleshooting


Problem

Cannot install Sun One Directory Server 5.2[ ]The Sun One installation window never appears.

Symptom

Windows Application Log: Event ID: 1000 Source: Application Error Description: Faulting application Java.exe, faulting module jvm.dll.

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Historical Number

1028898

Document Information

Modified date:
13 January 2026

UID

swg21350940