Troubleshooting
Problem
During the installation of Cognos Business Intelligence, the following error message is generated when a required openmotif package is missing or is not at the required version level: "Error while loading shared libraries: libXm.so.4: cannot open shared object file: No such file or directory"
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.2.2;10.2.1;10.2;10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Business Intelligence
Software version:
10.2.2, 10.2.1, 10.2, 10.1.1
Operating system(s):
Linux
Document number:
479117
Modified date:
08 May 2025
UID
swg21612290
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