Troubleshooting
Problem
Customer is trying to import data (into Controller) from a flat file (for example CSV file). The first time that they import the data, the import appears successful. However, the imported values may not be correct. Subsequently, if they import data (using the same method), they now get an error message.
Symptom
Standard Error
Source: System.Web.Services
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: The statement has been terminated.
Violation of PRIMARY KEY constraint 'PKNC_XDB17'. Cannot insert duplicate key in object 'schemaowner.xdb17'. The duplicate key value is (1703AC, xxxx, yyy, zzzzz , abcabc, , , , , , , 0, , , , ).
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3;10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.3, 10.2.1
Operating system(s):
Windows
Document number:
299491
Modified date:
08 May 2025
UID
swg22010454
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