Troubleshooting
Problem
Select a document in an object store. Click on the option Thumbnail\Add to generate an image in the Thumbnail field. The image fails to appear in the thumbnail field.
Symptom
Open a document in ACCE and select the Add option from the Thumbnail menu. An image of the first page of the document in the Thumbnail field should be generated, but does not appear. Instead it remains blank as illustrated below:
The following error occurs in the application server logs:
FNRCC0201E: CONTENT_THUMBNAIL_GENERATION_FAILURE: Failed to generate thumbnail for file: [/opt/IBM/Filenet/FileNet/FileStores/FS1/content/FN10/FN7/11111111-2122-3333-4444-555555555555{11111111-2122-3333-4444-555555555555}0 :: mimetype<application/pdf> extension<pdf>], generation service return error code: [2817: SCCERR_OUTPUTSOLUTIONLOADFAILED].
at com.filenet.engine.content.thumbnail.ThumbnailGenerationOI.getExceptionFromProcessStatusCode(ThumbnailGenerationOI.java:464)
Cause
Oracle Outside In software is used to generate the thumbnails. It is not supported on zLinux platform.
Resolving The Problem
- Need to install X Windows system on one of the following supported systems for Oracles Outside In software:
32-bit Solaris Sparc
32-bit AIX
32-bit HP-UX RISC
32-bit Linux
64-bit Linux
- For example, on RHEL you install the 'X Window System' package group with >> yum groupinstall 'X Window System'
- After that point check in /etc/ssh/sshd_config to make sure that 'X11Forwarding yes' is set, and restart sshd if changes are required
- Run 'ssh -XY <user>@<LozSys.ibm.com>' and any X programs started there will throw the display back to the workstation where enduser is running something like Cygwin or Hummingbird on Windows, or xQuartz on Mac, or if you're on Linux it will use the existing X server instance.
- Once this has been configured, thumbnails should be generated for the documents selected when running the sweep system in ACCE as illustrated below
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Document Information
Modified date:
17 June 2018
UID
swg22003188