Troubleshooting
Problem
Administrator creates a SQL backup (.BAK) file on one SQL server (SQLSERVER1). Administrator copies the .BAK file to a different SQL server (SQLSERVER2), and then restores the Controller SQL database on this new SQL server. Afterwards, they launch "IBM Cognos Controller Configuration" and launch the "Database Conversion Utility" (DbConv.exe). An error message appears. However, the test for database connectivity works OK.
Symptom
INFORMATION: Unable to determine current database version
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3;8.2;8.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1020750
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Document Information
Modified date:
08 May 2025
UID
swg21345609