Troubleshooting
Problem
This technote identifies a solution to the error Cannot create Shell Notification Icon, which might occur after a user who was once able to log into IBM® Rational® Portfolio Manager (RPM) has had their password reset.
Cause
The full error message that occurs is as follows:
Application Error
Exception ERzTrayIconError in module RPMITray.exe at 0007D51F, Cannot create Shell Notification Icon
Resolving The Problem
Use the following steps to resolve this error message:
- Exit the RPM Tray by clicking it and selecting Exit RPM Tray.
- Launch the RPM Client and uncheck Monitor Workflow.
- Log into RPM.
- After a successful login, re-start the RPM Tray on Icon tray and recheck Monitor Workflow
- The error should no longer occur
[{"Product":{"code":"SSRR2G","label":"Rational Portfolio Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Workflows \/ Notifications","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"}],"Version":"6.1;6.1.1.1;6.1.1.2;6.1.1.3;6.1.2.7;6.2;6.2.2.3;7.0.0.0;7.0.1.1;7.0.2.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21244352