IBM Support

"Cannot create ActiveX component ... Error code 80110823 - The specified user cannot write to the system registry" when running a consolidation, caused by incorrect registry key permissions

Troubleshooting


Problem

User launches a consolidation. Looking inside the 'batch queue' user can see that the consolidation has not run successfully. Clicking on the 'details' section, there is an error message.

Symptom

Controller 10.2.0 with batch queue enabled:

Cannot create ActiveX component

Controller 10.2.0 with batch queue disabled:
Number: 5
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Cannot create ActiveX component. (Error occured within method=RunConsol in the module with progid=FrMiscBT.ConsBusinessT)
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseError(String sUser, Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at FrBatchBT.clsBatchT.Batch(String sGuid, String sUser, Int16 iProcessId, String sJobName, String sParams, Int32 lRegDate, Int32 lRegTime, Int32 lSchedDate, Int32 lSchedTime, Int16 iScheduleType, String sUdl, Int32 lDependentBy, String sTimeChain, Boolean bBatchMode)
at Cognos.Controller.Proxy.CCRWS.clsBatchT_Batch(String sGuid, String sUser, Int16 iProcessId, String sJobName, String sParams, Int32 iRegDate, Int32 iRegTime, Int32 iSchedDate, Int32 lSchedTime, Int16 iScheduleType, String sUdl, Int32 iDependentBy, String sTimeChain,
Boolean bBatchMode)

Error message when trying to start the COM+ application:

Catalog Error
An error occurred while processing the last operation.
Error code 80110823 - The specified user cannot write to the system registry
The event log may contain additional troubleshooting information.
[OK]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
08 May 2025

UID

swg21979305

Page Feedback