IBM Support

Cannot copy Installation Manager agentData folder on Windows



Attempts to copy the agentData folder on Microsoft Windows fails because some of the folders in agentData folder have a long file name.


  1. Go to C:\Documents and Settings\All Users\Application Data\IBM\

  2. Copy Installation Manager

  3. Paste the folder to the same directory or a different directory

    Windows displays an Error dialog:

    Cannot copy file:


This issue is related to the file name path limitations on Windows.
Review the article in the Related information section below for more details.

Resolving The Problem


For IBM Installation Manager 1.3:

  1. Launch IBM Installation Manager 1.3

  2. Click Help > Export Data for Problem Analysis

  3. Click Browse and Select a directory that you would like to use

  4. Provide a name for the file, click Save > OK

To perform the same steps in silent mode, please use the instruction that is provided at

For IBM Installation Manager 1.2.x's users who cannot upgrade to version 1.3:
  1. Download IBM Installation Manager version 1.3
  2. Extract the contents to a temp folder

  3. Make a backup copy of silent-install.ini

  4. Open the copied version of silent-install.ini and remove -input and @... lines

  5. Run <path>installc.exe --launcher.ini <path>\<copied silent-install.ini> -exportInstallData <path>\<filename>.zip

[{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":null,"label":null},"Component":"General information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.2;1.2.1;1.3","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018