Troubleshooting
Problem
Customer is deploying Controller via Citrix. User authenticates to the Citrix website, and clicks on the Citrix icon to launch the Controller published application.
The Controller client appears, and starts its initial launch sequence. However, the user finds that they cannot click on any of the buttons (menu items) therefore they get 'stuck'.
Problem only affects some users.
Symptom
User cannot click on any of the options displayed on the Controller client, therefore gets stuck at the 'Select database' screen here:
Document Location
Worldwide
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Document Information
More support for:
IBM Cognos Controller on Cloud
Software version:
All Versions
Operating system(s):
Windows
Document number:
1275652
Modified date:
12 October 2021
UID
ibm11275652
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