IBM Support

Cannot Change WO Status To WAPPR Synonym When Undo Approval Sigoption Is Unchecked

Troubleshooting


Problem

If the Undo Approval of Work Order sigoption is not checked, user cannot change the status of a Work Order in WAPPR to any synonym of WAPPR.

Symptom

Steps to replicate:
1. Add a synonym of WAPPR to the WOSTATUS Domain.
2. Create a Security Group. Grant all permissions for Work Order Tracking application and all Sites.
3. Create a user for that Security Group.
4. Login to Maximo as that user. Set a Default Insert Site. Create a new Work Order. Save. Take note of the WO number.
5. Select the Change Status icon. The WAPPR synonym is correctly displayed.
6. Logout and back in as maxadmin.
7. Bring up that Security Group and uncheck the "Undo Approval of Work Order" option. Save.
8. Login back in as the test user. Bring up the Work Order created above.
9. Select Change Status icon.

The problem is: the WAPPR synonym is no longer displayed.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Work Order Tracking","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
18 September 2025

UID

swg22009807

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