Troubleshooting
Problem
IBM Planning Analytics ribbon does not appear in Excel. Excel Add-ins are showing properly however COM Add-ins are not showing "IBM Framework for Office" Add-in.
Checking the registry entries for CognosOffice12.Connection are showing values set to 3.
Adding the COM add-in (cognosofficeshim12.dll) manually does nothing as it is still not visible in the COM add-ins window.
Symptom
IBM Planning Analytics ribbon does not appear in Excel.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm11274974