About cookies on this site Our websites require some cookies to function properly (required). In addition, other cookies may be used with your consent to analyze site usage, improve the user experience and for advertising. For more information, please review your options. By visiting our website, you agree to our processing of information as described in IBM’sprivacy statement. To provide a smooth navigation, your cookie preferences will be shared across the IBM web domains listed here.
Troubleshooting
Problem
User launches Controller-on-Cloud web portal (Citrix Storefront). User logs into website. User clicks 'down arrow' next to their name, and then clicks 'Activate...' button. Several messages appear.
Symptom
Message #1
You have chosen to open: receiverconfig.cr
Message #2
Do you want to add...
Message #3
Citrix Receiver
Cannot add account
To resolve this issue, contact your help desk with this information:
Cannot retrieve discovery document.
[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
To view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use the link to actual document below to access the full document. You will be asked to log on if you are not already logged in. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Cognos Controller on Cloud
Software version:
10.2.1
Operating system(s):
Windows
Document number:
295985
Modified date:
12 October 2021
UID
swg22008125
Manage My Notification Subscriptions