Troubleshooting
Problem
User launches Controller-on-Cloud web portal (Citrix Storefront). User logs into website. User clicks 'down arrow' next to their name, and then clicks 'Activate...' button. Several messages appear.
Symptom
Message #1
You have chosen to open: receiverconfig.cr
Message #2
Do you want to add...
Message #3
Citrix Receiver
Cannot add account
To resolve this issue, contact your help desk with this information:
Cannot retrieve discovery document.
[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
swg22008125