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Cannot access contributor web - HTTP 404/HTTP500 - File not found - contributor web error

Troubleshooting


Problem

When trying to log into planning contributor web page planning40.asp they get the following error. [Environment:] Windows 2003

Symptom

HTTP 404 - file not found
The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

HTTP 500

[{"Product":{"code":"SSEH6Q","label":"Cognos Planning for Series 7"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Contributor","Platform":[{"code":"PF025","label":"Platform Independent"},{"code":"PF033","label":"Windows"}],"Version":"Planning - Contributor 7.3;Planning - Contributor 8.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Contributor","Platform":[{"code":"","label":""}],"Version":"8.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

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Historical Number

1017701

Document Information

Modified date:
09 May 2025

UID

swg21345154