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Canceling a Shipment

Question & Answer


Question

Canceling a Shipment

Answer

Canceling a Shipment

Procedure

To cancel a shipment in Sterling TMS follow thesesteps:

  1. Select the shipment on the Shipments taband click Cancel Load. The Cancel Shipmentpage opens.
  2. Click Yes to cancel the shipment.Click No to return to the Shipments tabwithout canceling the shipment.
    Notes:
    • Canceling a shipment also cancels all orders that are assignedto the shipment.
    • Shipper users can still view the shipment on the Shipments tabof the Execution module. The Shipment Status isset to Canceled.
    • Carrier users can no longer view the shipment in the Executionmodule. As a best practice your carriers should subscribe to theCancel Carrier From Load alert. The alert notifies the carrier whenyou cancel a shipment.
    • You cannot cancel a shipment or order after the ShipmentStatus is set to Arrived.
    • You can use the Itinerary page to cancel one or more orders froma shipment. Select the orders on the Itinerary page and click Remove/Cancel.
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Document Information

Modified date:
08 December 2018

UID

ibm10754505

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