Troubleshooting
Problem
After SSL certificates are updated on the LDAP server, the IBM Cognos® Content Manager server is unable connect to the LDAP server and fails with the following exception:
['LDAP_Namespacename']
[ ERROR ] CAM-AAA-0146 The namespace 'LDAP_Namespace' is not available.
[ ERROR ] CAM-AAA-0064 The function 'Configure' failed.
[ ERROR ] The user cannot access the application at this time.
[ ERROR ] CAM-AAA-0056 Unable to authenticate.
[ ERROR ] CAM-AAA-0064 The function 'LDAPHandlePool::CreateHandle()' failed.
[ ERROR ] CAM-AAA-0026 The function call to 'ldap_simple_bind_s' failed with error code: '81'
[ ERROR ] Can't contact LDAP server
['LDAP_Namespacename']
[ ERROR ] AAA-AUT-0013 The user is already authenticated in all available namespaces.
Symptom
The IBM Cognos® server fails to start due to this connection issue and the CAM-AAA-0026 The function call to 'ldap_simple_bind_s' failed with error code: '81' error displays in the startup details.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m0z000000bn5EAAQ","label":"Administration-\u003ESecurity-\u003ESSL \\ TLS"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
06 May 2025
UID
ibm16205948