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Business Process (BP) stays indefinitely active at the FTP Client Begin Session step.

Troubleshooting


Problem

Business Process (BP) stays indefinitely active at the FTP Client Begin Session step.

Symptom

FTP Client Begin Session service or FTP Client Put / FTP Client Get service is configured with DelayWaitingOnIO set to -1.

If the Remote host is not available, the BP stays indefinitely active on the FTP Client Begin Session step and never halts or completes.

Error Message

ftp client log:

[2008-12-18 09:45:55.281] ERROR <RMI TCP Connection(31822)-128.239.232.181> 000000000000 GLOBAL_SCOPE FtpDmiVisibilityContext.FtpDmiVisibilityContext(S) encounterred UnknownHostException:
java.net.UnknownHostException: XXXXX_NAME08: XXXXX_NAME08


[2008-12-18 09:47:59.671] ERROR <RMI TCP Connection(31822)-128.239.232.181 LowSM SSEEFTPClientAdapterInternetnode1_FTPClientAdapter_node1_12295899547431001:68379 > 000000000000 GLOBAL_SCOPE resumeWorkFlow
com.sterlingcommerce.woodstock.workflow.WFCNotFoundException: WFC(gimli:7cfc19eb:11e491ad85b:ed) was Not Found

Resolving The Problem

The FTP Client Begin Session service waits indefinitely for connection when DelayWaitingOnIO is set to "-1", this is the design behaviour.

Here are the valid values for DelayWaitingOnIO:
1) Positive integer : The number of seconds the business process has to wait for a response from the FTP server before going to WAITING_ON_IO state.
2) 0 : The business process goes to WAITING_ON_IO state after sending a request to the FTP server.
3) -1 : The business process waits for the response from the FTP server to complete. The business process does not go to WAITING_ON_IO state.
4) Less than -1 : The parameter value is set to 0 (default value).

The FTP Client Begin Session service is working as designed.

[{"Product":{"code":"SS3JSW","label":"Sterling B2B Integrator"},"Business Unit":{"code":"BU012","label":"WCE"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2;5.1","Edition":""}]

Historical Number

NFX4612

Document Information

Modified date:
26 February 2019

UID

swg21552407