Troubleshooting
Problem
Must gather info before opening a case with the GSC:
Application name (i.e. Talent Suite, BrassRing standalone etc.)
Impact > single or multiple users?
SSO user first and last name
SSO username
Error Message
Error Screen shot in PDF or JPEG format
SAML Trace file
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEUFV","label":"IBM Kenexa BrassRing on Cloud"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB27","label":"Talent Management Solutions"}}]
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Document Information
Modified date:
14 September 2018
UID
ibm10730455