Troubleshooting
Problem
Running IBM RPA with Automation Anywhere v19, the Bot fails with the following error:
2021-Sep.-08 Mi. 12:50:32.717 ERROR - com.automationanywhere.botrunner.bot.Bot_Content {deploymentId=6f6cb991-054f-43f0-9a34-a505ec7e27df_845383eea7900cef, traceId=845383eea7900cef} - handleThrowable(Bot_Content.java:3745) - bot status 'FAILED' updated com.automationanywhere.botcommand.exception.BotCommandException: fetch global values failed
at com.automationanywhere.toolchain.runtime.util.GlobalValueHelper.fetchGlobalValues(GlobalValueHelper.java:42) ~[bot-runtime.jar:?]
Symptom
Bot fails with this error after 20 minutes.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMGNY","label":"IBM Robotic Process Automation with Automation Anywhere"},"ARM Category":[{"code":"a8m50000000L3RHAA0","label":"RPA-\u003EBot Runner"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"19.0.0"}]
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Document Information
Modified date:
03 November 2021
UID
ibm16491597