Troubleshooting
Problem
No users can log into Maximo, even though it has started up correctly and crontasks are running. The user trying to log in is an active LDAP user but does not have a MAXUSER record.
Symptom
Message displayed to user is BMXAA7901E: You cannot log in at this time. Please contact your system administrator or You cannot log in at this time. Please contact the system administrator
The SystemOut.log will show
00000068 SystemErr R Caused by: com.ibm.websphere.csi.CSIAccessException: SECJ0053E: Authorization failed for /UNAUTHENTICATED while invoking (Bean)MAXIMO#mboejb.jar#accesstokenprovider getAccessToken::3 Subject: Principal: /UNAUTHENTICATED
Public Credential: com.ibm.ws.security.auth.WSCredentialImpl@18f818f8 is not granted any of the required roles: maximouser
Maximo 7.5
Maximo 7.6
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Document Information
Modified date:
15 September 2025
UID
swg21641379