Troubleshooting
Problem
Unable to change work order status to COMPLETE.
Symptom
When changing status get error message:
BMXAA4590E - Could not change Work Order TEST status to COMP. null
Diagnosing The Problem
Excerpt from Maximo log:
o
16 Apr 2010 20:41:34:125 [INFO] BMXAA6719I - USER = (MAXADMIN) SPID = (136) app (null) object (WORKTYPE) : select * from worktype where worktype = 'SC' and orgid= 'EAGLENA'
16 Apr 2010 20:41:37:140 [INFO] BMXAA6719I - USER = (MAXADMIN) SPID = (158) app (null) object (MAXMESSAGES) : select * from maxmessages where lower(msggroup)= 'workorder'
Resolving The Problem
Run the sql statement just before the error message referenced in maxmessages:
select * from worktype where worktype = 'SC' and orgid= 'EAGLENA'
NO OUTPUT
RC is an invalid worktype
Solution:
Go to the problem record, use the look-up to select a valid worktype.
Save the record.
Change the status to COMPLETE.
Status will be changed to COMPLETE successfully now.
Related Information
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Work Order Tracking","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.1;7.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21428408