Troubleshooting
Problem
Unable to submit a service request in work center
STEPS:
1. Log in to Maximo
2. Select "Submit a Service Request" application
3. Work Center launch and show "BMXAA1649E - A programming error resulted in a null pointer exception"
Symptom
Review the error from chrome development tool
"BMXAA1649E - A programming error resulted in a null pointer exception"
Request Method: GET Status Code: 500 Internal Server Error
Request URL:
http://hostname:port/maximo/oslc/os/mxapisrlean=1&addid=1&ctx=subscribeto=MXAPISR%7CSRNOTF
Request Method: POST
Status Code: 400 Bad Request
Request Method: POST
Status Code: 400 Bad Request
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m0z0000000Cb5AAE","label":"Work Centers-\u003ESubmit a Service Request"}],"ARM Case Number":"TS007935616","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
More support for:
IBM Maximo Asset Management
Component:
Work Centers->Submit a Service Request
Software version:
All Versions
Document number:
6575337
Modified date:
26 April 2022
UID
ibm16575337
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