Troubleshooting
Problem
Running a report returns a blank (white page) or freezes on "Your report is running" page, when using Internet Explorer. Firefox displays a Cognos error message. This only happens when the gateway uses SSL (HTTPS)
Symptom
IE throws the following error message in the Developer Tools console:
"SEC7111: HTTPS security is compromised by (null)"
No report is displayed in IE but Firefox shows a page with a Cognos error
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Viewer","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21645666