Troubleshooting
Problem
The in-basket items could not be retrieved error is generated in the IBM Case Manager client when sorting on a column is configured
Symptom
Error message screenshot:
The SystemOut.log file for the Content Platform Engine and the pesvr_system.log have following error:
The SystemOut.log file for the Content Platform Engine and the pesvr_system.log have following error:
- Caused by: [FNRPE2131090436E]Assertion failed in file "DbOperation.java", method "sqlBindInputsL", line 925.
[{"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Case Manager Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"5.3.1;5.3.0;5.2.1.6;5.2.1.5;5.2.1.4;5.2.1.3;5.2.1.2;5.2.1.1;5.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 March 2021
UID
swg21974227