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Automatic proactive troubleshooting with IBM Rational Build Forge

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Abstract

This paper will address using Build Forge to integrate Rational products to fix or “phone home” potential support issues proactively without user intervention.

Content

Refrigerator companies have often floated the idea of having intelligent refrigerators that would call in service requests for themselves when components were failing. The basis of this idea is that better diagnostics are driven by greater integration between computerized parts. This paper brings this idea to Rational products by using Build Forge to fix or “phone home” potential support issues proactively without user intervention.

Proactive Support with Rational Build Forge.pdfProactive Support with Rational Build Forge.pdf

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Document Information

Modified date:
17 June 2018

UID

swg27019870