Authorization in progress... Authorization failed.: Authorization Error

Troubleshooting

Problem

Customer is trying to activate the 20 Alpha-Numeric Authorization Code after the software installation. -- OR -- Customer is trying to activate the 20 Alpha-Numeric Authorization Code by launching the License Authorization Wizard.

Symptom

[IBM SPSS Statistics 21 Licensing]
'Internet Authorization Status' window when running the License Authorization Wizard.

--------------- The entire message in the 'Internet Authorization Status' window ---------------

Authorization in progress...(a 20-alpha-numeric authorization code)
Authorization failed.: Authorization Error
* * * End Of Transaction. * * *
One or more codes failed.

Click "Next" to license authorization via e-mail.

--------------- End of message ---------------

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"22.0;21.0;20.0;19.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM SPSS Statistics

Software version:
22.0, 21.0, 20.0, 19.0

Operating system(s):
Windows

Document number:
221803

Modified date:
16 April 2020

UID

swg21627644

IBM Support

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