Troubleshooting
Problem
AuthenticationException: [LDAP: error code 49 - 80090308
Symptom
While trying to log in with the correct username and password, user receive the following error:
"Your username or password is invalid"
Resolving The Problem
If you would like IBM to investigate, proceed to the Contacting IBM Support and sending in your information section of this document.
If you would like to investigate yourself, use the following information.
The error shown below is similar each time there is an LDAP authentication issue.
“AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0Cxxxxxx, comment: AcceptSecurityContext error, data xxx, vece]”
However, there are several values that can indicate what LDAP function is causing the issue. Here are some general references for Microsoft Active Directory:
The AD-specific error code is the one after "data".
| 525 | user not found |
| 52e | invalid credentials |
| 530 | not permitted to logon at this time |
| 531 | not permitted to logon at this workstation |
| 532 | password expired |
| 533 | account disabled |
| 701 | account expired |
| 773 | user must reset password |
| 775 | user account locked |
Follow these steps:
1. Collect the Management collection set from the Troubleshooting panel using the "management" collection.
2. Download the "management" collection locally and extract the files.
3. Find the ipas.server logs inside the management collection set. The logs should be under /var/log/purescale/
4. In the ipas.server logs, find the trace.log
- Note: The trace may be wrapped or zipped up in the other trace*.log.gz file. It may be necessary to unpack the trace*.log.gz files to find the trace statement.
Contacting IBM Support and sending in your information
Use the following technotes to contact IBM Support and send in the MustGather information:
- Contacting IBM PureApplication System Support to open a PMR.
- Use the IBM Secure Diagnostic Data Upload Utility also called the Java Utility to upload the PureApplication System collections to greatly reduce the time to upload large files.
- Exchanging information with IBM PureApplication System Technical Support for problem determination.
- Do not send any confidential information from your company.
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Document Information
Modified date:
15 June 2018
UID
swg21675401