Attempts to run the database diagnostics in CLM applications results in a proxy error

Troubleshooting

Problem

Attempts to run the database diagnostics in Rational Collaborative Lifecycle Management (CLM) applications results in a proxy error.

Symptom

The error is as follows:

Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /rm/service/com.ibm.team.repository.common.internal.diagnostic.IDiagnosticRestService/newDiagnosticResult. Reason: Error reading from remote server

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Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.1e-fips Server at <server> Port 443

[{"Product":{"code":"SSUVLZ","label":"IBM Engineering Requirements Management DOORS Next"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General information","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"5.0;5.0.1;5.0.2;6.0;6.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Engineering Requirements Management DOORS Next

Software version:
5.0, 5.0.1, 5.0.2, 6.0, 6.0.1

Operating system(s):
Linux, Windows

Document number:
546301

Modified date:
17 June 2018

UID

swg21979943

IBM Support

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