Troubleshooting
Problem
Attempts to access IBM Rational DOORS Next Generation (DNG) results in "CRJSA0009E The single sign-on authentication did not succeed because of an application error."
Symptom
The following is the complete error:
CRJSA0009E The single sign-on authentication did not succeed because of an application error.
Explanation: The authentication process could not be completed because of a problem with the application. The application might be violating a protocol or using an underlying single sign-on library incorrectly.
User Action: For details about the cause of the error, check the log files for the application and the authorization server.
[{"Product":{"code":"SSUVLZ","label":"IBM Engineering Requirements Management DOORS Next"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General information","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"6.0;6.0.1;6.0.2;6.0.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSPRJQ","label":"IBM Engineering Lifecycle Management Base"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSF34G","label":"IBM Engineering Lifecycle Management Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
22 June 2026
UID
swg22001999