IBM Support

Attempting to start the Analysis Web Client results in a "System Unsupported" error message or a blank screen in Internet Explorer

Troubleshooting


Problem

After deploying the Analysis Web Client (AWC) as part of the IBM i2 Analyze product, starting it from Internet Explorer (IE) with the URL, http:///awc, results in an error message: "System Unsupported". IE may also display a blank screen.

Symptom





Cause


The version of IE causing the issue is Internet Explorer 11.0.9600.16.4.28 .

Also, tests were done on Google Chrome version 52.0.2743.116 and a similar message occurs.




Testing on FireFox version 48.0.1 worked successfully.

Resolving The Problem

The issue can be resolved by using IE version 11.0.9600.17.9.14 or higher, such as 11.0.9600.18.4.27. These two IE versions work.


Testing on FireFox version 48.0.1 also worked successfully.

NOTE: There are certain requirements for the web browsers to use.
http://www-969.ibm.com/software/reports/compatibility/clarity-reports/report/html/softwareReqsForProduct?deliverableId=3E8B6660846311E5B8E08EB2D60FE72C#prereqs-6
( go to the Prerequisites tab)


Select a supported web browser according to the preferences of your organization.
i2 Analyze only supports the latest version of Microsoft Internet Explorer for each supported version of Microsoft Windows, as listed at https://support.microsoft.com/en-us/gp/microsoft-internet-explorer.
The Analysis Web Client has stricter requirements. You must use at least Microsoft Internet Explorer 11, or Mozilla Firefox 33, or Google Chrome 42. You must also enable hardware acceleration in the browser

In order to enable Hardware Acceleration in Internet Explorer:

    Click Start, and then click Internet Explorer.
    Click the Tools icon in the upper-right corner, and then click Internet Options.
    Click the Advanced tab, and then under Accelerated graphics, clear the Use software rendering instead of GPU rendering check box.
    Click Apply, and then click OK.
    Close Internet Explorer.
    Reboot the system.

[{"Product":{"code":"SSXVTH","label":"i2 Analyze"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.1.1","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21991467

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