Troubleshooting
Problem
When attempting to install IBM Cognos Analytics components, the Install Anywhere installer fails with an error. There is at least 4GB of disk space available.
Symptom
Java Virtual Machine Launcher
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Analytics
Software version:
11.0
Operating system(s):
Windows
Document number:
297599
Modified date:
01 May 2025
UID
swg22009189
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