Troubleshooting
Problem
Attempts to run a test in IBM Rational Performance Tester (RPT) results in an APPCRASH in application javaw.exe, fault module: mshtml.dll
Symptom
Steps to reproduce:
You simply run a HTTP test in RPT.
Actual results:
Upon executing your test you come across an Appcrash error in javaw.exe, fault module mshtml.dll
The full error message is as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: javaw.exe
Application Version: 7.0.0.0
Application Timestamp: 5345510e
Fault Module Name: mshtml.dll
Fault Module Version: 8.0.7601.18571
Fault Module Timestamp: 53eef274
Exception Code: c0000005
Exception Offset: 00000000000fb205
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033
Additional Information 1: a290
Additional Information 2: a2907a2f27d936fe7274a40848d0596f
Additional Information 3: 7476
Additional Information 4: 74766498f57c1aefb7d3b6c85acd7e7b
Expected results:
Execution and completion of test.
[{"Product":{"code":"SSMMM5","label":"IBM Rational Performance Tester"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Test Execution","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21686323