Troubleshooting
Problem
This document provides a tip to prevent the error message above when opening attached documents.
Symptom
In Maximo, attached documents will not open. You will see an error message when trying to open attached documents in Maximo.
Error 404: java.io.FileNotFoundException: SRVE0190E: File not found:
/attachments/XXXX.pdf
Steps :
Go to Work Order Tracking app
Select a workorder
Select view attachments
Select the attachment to open
Receive error.
Select add attachment
Browse to file and add to workorder
Click OK
Select view attachments
Select attachment just added
Receive error
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6;7.6.0.5;7.6.0.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
18 September 2025
UID
swg21994746