Troubleshooting
Problem
Error parsing configuration response: Bad envelop tag: HTML. Ensure that the configuration XML file of the connector is correct
Symptom
When connecting to eDM connector, receive an error "Error parsing configuration response: Bad envelop tag: HTML. Ensure that the configuration XML file of the connector is correct.
Environment
Atlas 6.0.3
eDiscovery Manager 2.2.2
Diagnosing The Problem
Use Fiddler to analyze the SOAP request that Atlas sends to the EDM connector.
1) Start Fiddler.
2) Go to the Composer tab.
3) Change GET to POST.
4) For the URL, enter the AHCPService URL. Change to your hostname and portnumber.
e.g. http ://hostname:port/edm-aca-connector/services/ACHPService
5) In the first text area, type in the following. As-is, you don't need to change anything.
SOAPAction: "http ://www.pss-systems.com/connectors/achp/1.0/configuraion/getConfiguration&q…;
6) Then, under Request Body, fill in the following header. Change only the password.
<Envelope xmlns="http ://schemas.xmlsoap.org/soap/envelope/">
<Body>
<getConfigurationRequest xmlns="http ://pss-systems.com/connectors/achp/1.0/services">
<achp>
<version>1.0</version>
<style>SYNCHRONOUS</style>
</achp>
<password>password</password>
<externalId>Template=Template.eDiscoveryManagerTemplates</externalId>
</getConfigurationRequest>
</Body>
</Envelope>
For example, you will see like this:
7) Click the Execute button on the top right corner.
8) The window will change to the Inspectors tab. If not, select that tab manually.
In the bottom panel, click on TextView to see the response received.
If there is unexpected response, the exact response can be viewed in the TextView tab for further trobleshooting.
Resolving The Problem
Correct the problem based on the error message you see from the response.
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg21985652