ASMA dial-out function may not communicate alert - Servers

Resolving The Problem

SYMPTOM:
The Automatic Dialout function of the ASMA (Advanced Systems Management Adapter) dials out, but the receiving numeric or alphanumeric pager does not receive the alert.

PROBLEM ISOLATION AIDS:
All of the following must be true for this TIP to apply:

• The System is any IBM PC Server or Netfinity server that supports and is properly configured with a ASMA (Advanced Systems Management Adapter) Option p/n94G7578 (FRU p/n12J4743) or Option p/n94G5570 (FRU p/n76H3240).
• The Server is properly configured with a supported modem that the ASMA is properly configured to operate.

FIX:
Add one or more commas " , " at the end of the telephone number configured for the "Alert Dialout" function in the "Service Processor Manager". Each comma will cause a 2 second delay* from the time that the ASMA completes dialing to the time that the numeric or alphanumeric alert is transmitted. See the "Service Processor Manager for Netfinity User's Guide" p/n05L1468 for setting dialout functions for the ASMA. The "Service Processor Manager for Netfinity User's Guide" is available in pdf format on the IBM Website at the following URL: http://www.ibm.com/systems/support. Search on "Service Processor Manager". The delay time is dependent on the Paging Service receiving the dialout.