IBM Support

The application is unable to connect to its datastore

Troubleshooting


Problem

When trying to open an elist item of an application receive the following error: The application is unable to connect to its datastore or when trying to create a new application in the CAC receive the following error: Provider cannot be found. It may not be properly installed

[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21588230